Privacy Policy

This is the privacy policy for the R. L. Austen Jewellers website. R. L. Austen Jewellers is committed to protecting your privacy online and we appreciate that you do not want the personal information you provide to us distributed indiscriminately. Here we explain how we collect information through the web site, what we do with it and what controls you have.

What data do we collect?

So that we can respond to your email/enquiry form requests, we ask you to submit information such as your name and contact details. You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to contact you.

How is the information used?

We will use the information you provide to us to respond to your enquiry. If you have e-mailed us we will use your e-mail address to respond to your query.

Once we have dealt with your enquiry your details may be kept for a limited period to ensure that we can contact you only if appropriate.

We will not share the information with any third parties unless you have asked us to or we have otherwise agreed this with you first.

With whom is the information shared?

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of R. L. Austen Jewellers, the R. L. Austen Jewellers Website web site or its visitors.

This web site contains links to other web sites. R. L. Austen Jewellers is not responsible for the privacy policies or the content of such web sites.

Security

R. L. Austen Jewellers places a great importance on the security of all personally identifiable information associated with our clients and contacts. We do our utmost to protect against the loss, misuse and alteration of client and contact data under our control. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies…

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

The specific cookies we use are as follows:

Strictly Necessary & Functional Cookies:

PHPSESSID: Used to identify the session between our website and your browser. No tracking or personal information is stored. This cookie is solely for the necessary functions of our website.

mmc-cookie-consent: Stores the user’s Cookie consent choice

Analytical cookies:

_ga: Records a particular ID used to come up with data about website usage by the user

_ga_#: Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions

TawkConnectionTime, twk_idm_key: Used by TawkTo to track user

Targeting cookies

_gcl_au: Used by Google AdSense for experimenting with advertisement efficiency across websites using their services

test_cookie: A session cookie used to check if the user’s browser supports cookies.

IDE: Used to measure the conversion rate of ads presented to the user. Expires in 1.5 years.

_fbp: Facebook tracking pixel used to identify visitors for personalized advertising.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Your acceptance of these terms

By using the R. L. Austen Jewellers web site, you consent to the collection and use of your information by R. L. Austen Jewellers as set out in this privacy policy. If we change our privacy policy in any way, we will post these changes on this page.

Your rights

You have a legal right to a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. You have a right to ask us to stop sending you direct marketing material at any time even if you have previously asked us to do so or have otherwise agreed to this.

Please contact us with any questions, concerns or comments you have about our Privacy Policy.