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Delivery Information & Terms and Conditions

DELIVERY INFOMATION:

Deliveries to mainland UK are FREE if your order is over £30
Orders under £30 are charged at £5.

However heavier, bulkier items may require an additional cost. Please contact us for a quote before the order is processed, or if that is not possible we may need to contact you to arrange an additional postage charge.

Items are generally sent using Royal Mail Special Delivery, guaranteed by 1PM which we will send at the earliest convenience after  purchase, but will be in touch with you once the item has been purchased to confirm this (unless advised by us of an earlier delivery time). In the event you (or your representative) are not there to receive the goods there may be a re-delivery charge by the transport company; this will be passed on to you.

All deliveries have to be signed for; this written authorisation negates any responsibility for the delivered goods by R. L. Austen Jewellers Ltd and the courier. R. L. Austen Jewellers Ltd is not responsible for the goods once they have been received and accepted.

All goods leave our premises in perfect condition but if you are not satisfied with the goods on arrival DO NOT ACCEPT delivery. In any event, if you are not satisfied with the goods, please inform R. L. Austen Jewellers Ltd within 30 working days of delivery and return the goods in their original condition to R. L. Austen Jewellers, otherwise you will be deemed to have accepted the goods.

If there should be any shortages, damage or incorrect deliveries please inform R L Austen Jewellers Ltd. within a reasonable time after delivery.

Unfortunately, we cannot deliver or receive returned goods outside the United Kingdom.

TERMS AND CONDITIONS:

Strict quality control measures are applied by R. L. Austen Jewellers Ltd to provide a professional and highest quality service to our customers of our online shop.

Gift wrapping is available free of charge to you. If you require gift wrapping please make the request in the Message to Seller text box available on the PayPal website at the point of sale.

REFUNDS:

All refunds are at the total discretion of R. L. Austen Jewellers Ltd and may be subject to the R. L. Austen Jewellers Ltd Returns Policy.

RETURNS POLICY:

R. L. Austen Jewellers Ltd reserves the right to refuse any returns if the goods are not defective.

It is not the policy of R L Austen Jewellers Ltd. to return earrings due to health and hygiene reasons, unless the goods are faulty. This does not affect your statutory rights.

COMPLAINTS:

R. L. Austen Jewellers Ltd take complaints seriously. If you have an issue or complaint you would like to discuss with us, please use the contact page and your complaint will be dealt with as soon as possible.

GENERAL TERMS AND CONDITIONS:

The R. L. Austen Jewellers Ltd website is subject to the following terms and conditions, which by using the web site, anyone viewing the site is deemed to accept.

1. The R. L. Austen Jewellers Ltd website is provided as a free service for any consumer to view and use.
2. Use of it is entirely at the user’s discretion and R. L. Austen Jewellers Ltd do not give any warranty as to the accuracy, completeness and/or reliability of any content of the website.
3. R. L. Austen Jewellers Ltd does not necessarily have a relationship, commercial or otherwise, with sites which are linked to from R. L. Austen Jewellers Ltd.
4. It is the users responsibility to verify the accuracy of any information obtained from R. L. Austen Jewellers Ltd before relying on it.
5. In no circumstances shall R. L. Austen Jewellers Ltd or any of its employees be liable for any loss or damage suffered as a result of any use of the R. L. Austen Jewellers Ltd website.
6. R. L. Austen Jewellers Ltd reserve the right to alter any information on this website at any time.
7. R. L. Austen Jewellers Ltd does not accept any liability that may arise from using or downloading information from the website.

If you have any questions regarding our terms and conditions, please contact us.

Please note: All our prices are inclusive of VAT

DISCLAIMER ON PRE-OWNED AND SECOND-HAND GOODS:

Thank you for visiting our website featuring second-hand products. We would like to bring to your attention that these items may exhibit signs of wear and age due to their previous ownership and usage. As such, we want to ensure that you are fully informed about the condition of these pieces before making a purchase.

Please note that the descriptions and images provided on our website aim to accurately represent the condition of each second-hand item. However, it is important to understand that variations in lighting, monitor settings, and individual perception may affect how the jewellery appears on your screen.

We make every effort to provide detailed information about any visible flaws, scratches, or imperfections that may be present on the jewellery or watch. Nevertheless, it is essential to bear in mind that these blemishes are part of the item’s history and can add to its charm and uniqueness.

We encourage you to thoroughly review the product descriptions, images, and any additional information provided before making a purchase decision. If you have any questions or require further clarification about an item’s condition, please feel free to contact us. We are here to assist you and ensure your complete satisfaction with your purchase.

Please understand that due to the nature of second-hand jewellery and watches, returns or exchanges based on signs of wear and age alone may not be eligible unless the item significantly deviates from the provided description. However, we strive to resolve any issues or concerns promptly and fairly, maintaining our commitment to customer satisfaction.

By proceeding with a purchase on our website, you acknowledge that you have read and understood the above disclaimer, and you accept any minor imperfections or signs of age that may be present on the second-hand jewellery and watches.

Thank you for choosing R.L. Austen, and we hope you find joy in the unique stories held by each piece of our second-hand jewellery and watch collections.

CURRENT PROMOTIONS:

Receive a free Wolf 1834 Cub Winder worth £349.00 with a purchase of a luxury watch over £3,000.00, available online while stocks last.

There is no need to add the Free Gift to the basket. Gifts will automatically be shipped alongside your qualifying purchase.

Qualifying criteria

To qualify for a gift, purchases must include a minimum spend of £3,000 on a single transaction of luxury watches.  

Promotion excludes pre-owned watches, and vouchers or discount codes cannot be used in conjunction with our free Gift offer.

Free Gifts

Gifts are available via qualifying purchases made online at www.austenjewellers.co.uk.

Free Wolf 1834 Cub Winder available with luxury watch purchases £3,000.00 or more.

One single Gift will be available per qualifying transaction, per customer, per transaction. For every additional qualifying watch purchased, an additional Gift will be available.

If a Gift is no longer available due to circumstances beyond R.L. Austen’s control, a Gift which in R.L. Austen sole discretion is of equal or greater value will be provided; colours and styles may vary.

Exclusions

If a customer exchanges the qualifying watch for a non-qualifying watch, the Gift must be returned un-used, otherwise R.L. Austen reserves the right to deduct the value of the Gift from the exchange. The exact value of the Gift may vary at time of purchase. If a customer exchanges for a qualifying watch, Gifts do not need to be returned.

R.L. Austen Jewellers will take all reasonable steps to monitor the quantity of Gifts available both online, and will withdraw all live promotion online should the quantity of Gifts available run below reasonable levels considered for promotion. R.L. Austen Jewellers reserves the right to withdraw, change or cancel the promotion at any time. R.L. Austen Jewellers decision in all matters will be final, and no correspondence will be entered into.

Returns

Should a customer wish to return a qualifying watch purchased during this promotion, the customer must return both their Gift and original qualifying watch purchased together un-used for a full refund.

If the free Gift is not returned un-used with the watch when refunded, R.L. Austen Jewellers reserves the right to deduct the value of the Gift from the refund value.

In addition, for purchases made by V12 Retail Finance a refund will not be given unless the Gift(s) are returned un-used.

Exchanges

If a customer exchanges the qualifying watch for a non-qualifying watch, the Gift must be returned un-used, otherwise R.L. Austen Jewellers reserves the right to deduct the value of the Gift from the exchange. The exact value of the Gift may vary at time of purchase. If a customer exchanges for a qualifying watch, Gifts do not need to be returned.

For help, please contact us on 01243 782 135.